Elements and Performance Criteria
- Implement an appropriate course of action to recover outstanding debt
- Monitor and review effectiveness of recovery action
- Assess account to determine eligibility for write-off
- The account or invoice is assessed to determine if it is appropriate for write-off
- Legislation is complied with and recommendations for write-off to be considered are documented for action by authorised personnel
- Recommendation for closure of the account is considered in accordance with organisation policy, guidelines and procedures